Stories From Our Families
Hear from the families who have entrusted their loved ones to Willowbrook's care.
Back to HomeWhat Families Are Saying
Honest reflections from those who know our care first-hand.
Lim Teck Huat
Son, Bishan
My mother has been at Willowbrook for eight months now and the change in her mood has been remarkable. The staff remember her preferences — from her morning tea to which radio station she enjoys. It is clear they see her as a person, not just another resident. I visit twice a week and always leave feeling reassured.
22 January 2026
Priya Subramaniam
Daughter, Toa Payoh
We needed respite placement for my father quite suddenly when I had surgery. Willowbrook admitted him within two days and kept us closely updated. Dad actually enjoyed his stay — he made friends and talked about the garden area for weeks afterwards. The only small thing is that parking can be a bit tricky during peak hours.
28 January 2026
Chen Ting Ting
Granddaughter, Ang Mo Kio
My grandmother attends the Garden Therapy Day Programme three times a week. She looks forward to it every time — the gardening, the cooking sessions, and especially the friendships she has formed. It has given her a real sense of purpose. The staff are patient and genuinely kind.
3 February 2026
Ahmad Razak
Son, Woodlands
What struck me most about Willowbrook was how they handled my father's dietary needs. He follows a halal diet and the kitchen adapted without any fuss. The bi-monthly care reviews are thorough and the nurses always take time to explain things clearly. It puts our whole family at ease.
15 January 2026
Margaret Wong
Daughter, Bukit Timah
I was hesitant about residential care for my mum, but the Willowbrook team made the transition so much gentler than I expected. They gave her time to settle, introduced her to other residents gradually, and checked in with me regularly during the first few weeks. She is doing well and that is what matters most.
30 January 2026
Tan Kah Wee
Nephew, Clementi
My uncle stayed for a two-week respite period while his regular caregiver was overseas. The team was warm from the very first day, and the intake process was straightforward. He mentioned the food was good and the garden area was calming. We would use this service again without hesitation.
8 January 2026
Care Stories
Real journeys from residents and families who have found comfort at Willowbrook.
From Isolation to Connection
The Situation
Mr. Goh, 82, had been living alone for two years after his wife passed. His daughter noticed he was eating poorly, sleeping irregularly, and becoming increasingly withdrawn from social contact.
The Approach
After a gentle consultation with the family, Mr. Goh joined Willowbrook's residential programme. His care plan prioritised social engagement and nutritional recovery, with daily communal meals and twice-weekly group activities.
The Outcome
Within three months, Mr. Goh had regained weight, formed close friendships with two other residents, and began participating in the garden therapy programme. His daughter describes the change as deeply encouraging.
Supporting a Family Through an Emergency
The Situation
Mrs. Nair's primary caregiver — her son — was hospitalised unexpectedly. With no other family members nearby, the family urgently needed short-term care for Mrs. Nair, who has moderate mobility challenges.
The Approach
Willowbrook arranged an emergency respite placement within 36 hours. Staff completed an intake assessment on the morning of arrival, set up her room to match her preferences, and maintained daily phone updates with the family.
The Outcome
Mrs. Nair stayed for 12 days and settled in comfortably. Her son later shared that the experience relieved enormous pressure during a difficult time, and praised the team's warmth and professionalism.
Rediscovering Joy Through Garden Therapy
The Situation
Mdm. Lee, 76, had been an avid gardener before a fall left her less mobile. She had grown quieter and less interested in her usual hobbies. Her family wanted to find a programme that could rekindle her passion.
The Approach
Mdm. Lee joined the Garden Therapy Day Programme, where staff adapted activities to suit her sitting position. She started with potting herbs and gradually took on flower arranging and seasonal cooking sessions.
The Outcome
After two months, Mdm. Lee was attending three sessions a week and had become an informal mentor to newer participants. Her family noticed she was sleeping better and talking more enthusiastically about her days.
Trust & Credentials
13+
Years in Operation
420+
Families Served
4.7
Average Rating / 5
MOH
Licensed & Compliant
Reach Out to Us
We are here to answer your questions and help you explore the best care options.
Phone
+65 6314 8657Address
17 Bishan Street 22,
Singapore 579768
Enquiry Hours
Mon–Sat
8:30 AM – 6:00 PM
Begin Your Family's Story With Us
Every family's situation is different, and we are ready to listen. Reach out to start a conversation about how Willowbrook can support your loved one.
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