Built on Compassion, Guided by Purpose
Our story, our people, and the values that shape how we care for seniors at Willowbrook.
Back to HomeOur Story
Willowbrook began as a simple idea between a small group of healthcare professionals and social workers who believed that growing older should not mean losing one's sense of self. In 2012, they came together to establish a care residence in the Bishan neighbourhood that would feel less like a facility and more like a second home — a place of warmth, routine, and quiet joy.
Over the years, Willowbrook has grown into a trusted name in senior care across Singapore. What has not changed is the founding philosophy: that every person deserves to be seen, heard, and supported as a whole individual — not just a patient. We consider the emotional life of our residents just as carefully as their physical needs, and we involve families as active partners in every aspect of care.
Our approach draws on the strengths of Singapore's multicultural community. We recognise that comfort means different things to different people — from the food served at mealtimes to the festivals celebrated throughout the year. This sensitivity shapes everything we do, from recruitment and staff training to menu planning and activity scheduling.
Today, Willowbrook is home to a dedicated team of nurses, care coordinators, therapists, and support staff, all united by a shared purpose: to make each day meaningful for the seniors in our care.
Our Mission
To provide attentive, respectful care that preserves dignity and enriches the daily lives of seniors — within a community built on kindness, trust, and genuine human connection.
Meet Our Team
The people behind Willowbrook's compassionate care.
Dr. Cheng Tze Wei
Medical Director
A geriatric medicine specialist with over 18 years of clinical experience. Dr. Cheng oversees all medical care protocols and resident health assessments at Willowbrook.
Sarah Ang Li Hua
Head of Nursing
A registered nurse with deep experience in eldercare, Sarah leads our nursing team with empathy and precision, ensuring every resident's daily needs are met with care.
Rajesh Kumar
Programme Coordinator
Rajesh designs and manages our activity programmes, including garden therapy and wellness sessions. His background in occupational therapy helps him create engaging, meaningful activities.
Quality Standards & Safety
Our commitment to maintaining high standards of care and safety for every resident.
MOH Licensed Facility
Willowbrook is licensed by the Ministry of Health Singapore and operates in full compliance with the Private Hospitals and Medical Clinics Act (PHMCA).
PDPA Compliance
All personal and medical data is managed in accordance with Singapore's Personal Data Protection Act, with strict access controls and regular audits.
Fire & Safety Protocols
Regular fire drills, SCDF-compliant safety equipment, and clear emergency evacuation routes are maintained at all times throughout the residence.
Infection Control
Our infection prevention measures follow MOH guidelines, including routine screening, hygiene protocols, and visitor management procedures.
Continuous Staff Training
Our care team participates in ongoing professional development, including geriatric care seminars, first-aid certification renewals, and best-practice workshops.
Regular Care Audits
Internal and external audits are conducted periodically to assess care quality, facility conditions, and resident satisfaction levels.
Our Values in Practice
At Willowbrook, the way we care is shaped by a set of core principles that guide every interaction. Dignity is central — we treat each resident as someone with a full and rich life story, not simply a person in need of assistance. This means asking about preferences, listening without hurrying, and adapting routines to suit individual rhythms.
We also place great importance on community. Loneliness and isolation are significant concerns for seniors living away from their families, and so we make deliberate efforts to foster connection — through communal meals, group activities, and one-on-one time with care staff. For many of our residents, the friendships formed at Willowbrook become a deeply valued part of their daily lives.
Transparency with families is another cornerstone of how we operate. We share regular updates, invite participation in care plan reviews, and maintain open channels for feedback. We believe families should always feel welcome and informed, no matter the distance or circumstance.
We Would Love to Hear From You
Whether you are exploring care options or simply want to learn more about what we do, our team is here to answer your questions at your own pace.
Contact Us